What does "Customers" mean to you?

TouchPoint Orange feels that any person or organization that buys a product/service from you is your customer. So whether we refer to them as clients or consumers, they fall under "Customers" for us. We are a customer-first company that believes strongly that the better you understand your customer's problem, the more valuable a product/service you can create - and we LOVE helping people with this!

Which People, Problems, and Solutions resonate with you?
Operations Story

How are you addressing the desires (needs/wants) of those giving you their time and money for your product/service? We all have positive and negative stories about a product/service. The experiences are real and personal. Helping your customer's experience to be a positive one is deeply rooted in every digital product strategy by TouchPoint Orange.

How can I find more problems to solve for my customers who desire a product/service I can provide?

How can I elevate the customer experience with my product/service?

How can I eliminate the negative customer experience my customers have with my product/service?

D-I-Y

The Do-It-Yourself Customer experience specialist is all about the How To's, Learning, and doing it themselves. I want a strategic roadmap to follow. Don't worry. We got you!

Checklist How To
01

Make clear goals with someone that has done it (we can help with this).

02

Line up the steps to get there (we love steps).

03

Find a mentor (that's us) to model.

How can we find more problems to solve for my customers who desire a product/service I can provide?

How can we elevate the customer experience with my product/service?

How can we eliminate the negative customer experience my customers have with my product/service?

Lifelong Learner

A lifelong learner of Customers is a little too busy to do it all. I want to be involved but not own the strategy and delivery without a partner.

How can you find more problems to solve for my customers who desire a product/service I can provide?

How can you elevate the customer experience with my product/service?

How can you eliminate the negative customer experience my customers have with my product/service?

Ultra Busy

Customers for the ultra-busy is simple; keep me updated on your progress and stay on time and budget.

“I know what I
want, I just need
somebody I can
trust
to do it”

D-I-Y

The Do-It-Yourself Customer experience specialist is all about the How To's, Learning, and doing it themselves. I want a strategic roadmap to follow. Don't worry. We got you!

Lifelong Learner

A lifelong learner of Customers is a little too busy to do it all. I want to be involved but not own the strategy and delivery without a partner.

Ultra Busy

Customers for the ultra-busy is simple; keep me updated on your progress and stay on time and budget.

How can I find more problems to solve for my customers who desire a product/service I can provide?

How can we find more problems to solve for my customers who desire a product/service I can provide?

How can you find more problems to solve for my customers who desire a product/service I can provide?

How can I elevate the customer experience with my product/service?

How can we elevate the customer experience with my product/service?

How can you elevate the customer experience with my product/service?

How can I eliminate the negative customer experience my customers have with my product/service?

How can we eliminate the negative customer experience my customers have with my product/service?

How can you eliminate the negative customer experience my customers have with my product/service?

Checklist How To
01

Make clear goals with someone that has done it (we can help with this).

02

Line up the steps to get there (we love steps).

03

Find a mentor (that's us) to model.

“I know what I
want, I just need
somebody I can
trust
to do it”

Customer Story

How are you addressing the desires (needs/wants) of those giving you their time and money for your product/service? We all have positive and negative stories about a product/service. The experiences are real and personal. Helping your customer's experience to be a positive one is deeply rooted in every digital product strategy by TouchPoint Orange.

The 9 Facets of Product Design
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